In quality management, what does the term "defect" refer to?

In quality management, the term "defect" specifically refers to a non-conformance to specifications. This implies that a product, service, or process does not meet the established criteria or standards set by the organization or industry. Defects can be identified through various quality control methods and usually indicate a failure in the production process that can lead to customer dissatisfaction or failure to meet compliance requirements.

Defects can manifest in various forms, such as dimensional inaccuracies, material failures, or functional issues, all of which compromise the quality of the offering. Addressing defects is crucial for maintaining high-quality standards, enhancing customer satisfaction, and improving overall organizational performance.

Understanding this concept is essential for organizations seeking to implement effective quality management practices, as it allows them to identify, measure, and ultimately reduce the incidence of defects in their products or services, thereby ensuring they consistently meet customer expectations and regulatory requirements.