Increasing customer satisfaction by promoting product reliability can be accomplished by implementing a _______.

Implementing a quality system is crucial for increasing customer satisfaction through enhanced product reliability. A quality system refers to a structured framework that organizations employ to ensure that products and services meet defined quality standards and continuously improve processes.

When a quality system is effectively put in place, it helps identify areas of improvement, standardizes procedures, and rigorously monitors product performance. This leads to a consistent level of quality that customers can depend on, thereby promoting reliability in the products offered. For instance, adherence to quality standards such as ISO 9001 can help an organization systematically manage quality and process efficiency, which, in turn, builds trust and satisfaction among customers as they receive reliable products that meet their expectations.

While other options may contribute to aspects of business performance, they do not directly emphasize the systematic approach to maintaining and improving product reliability in the way a quality system does. A sales strategy might boost awareness and demand but does not inherently ensure the reliability of the product. Similarly, a cost-reduction plan could negatively impact product quality if cuts are made in critical areas, and while a training initiative can enhance employee skills, it needs to be part of a broader quality system to effectively translate into increased product reliability.