What are "quality circles"?

Quality circles are collaborative groups that focus specifically on identifying, analyzing, and resolving quality-related problems within an organization. These groups typically consist of employees from the same work area who meet regularly to discuss issues that affect their work and propose solutions. By fostering a culture of continuous improvement and employee involvement, quality circles aim to enhance work processes, improve product quality, and boost employee morale.

The essential characteristic of quality circles is their emphasis on quality improvement initiatives led by those who are directly involved in the work. This grassroots approach empowers employees to take ownership of quality issues and contribute to the overall success of the organization. Quality circles also encourage open communication and teamwork, which can lead to innovative solutions and a better understanding of the challenges faced on the shop floor.

In contrast, the other options do not capture the essence of what quality circles aim to achieve. Some focus on financial aspects, while others address training or management aspects, but they do not center on the collaborative problem-solving approach that defines quality circles.