What does a non-conformance report document?

A non-conformance report is a formal document used in quality management systems to capture instances where a product, service, or process does not comply with established standards, specifications, or requirements. When a non-conformance occurs, it indicates a deviation from expected performance or quality criteria, making it essential to record and investigate such occurrences to identify root causes and implement corrective actions.

This documentation is crucial for continuous improvement processes because it helps organizations assess the frequency and types of non-conformances, leading to better understanding and enhancements in product quality and operational efficiency. By addressing these non-conformances, organizations can work toward reducing defects, minimizing waste, and ultimately increasing customer satisfaction.

On the other hand, customer satisfaction surveys and feedback, routine maintenance schedules for equipment, and training requirements for staff, while important components of an organization's quality practices, do not directly relate to the documentation of non-conformances. These elements serve different functions within the broader scope of quality management, focusing on aspects such as customer relations, equipment reliability, and workforce competency rather than directly tracking failures to meet quality standards.