What is a "quality metric" used for?

A quality metric is a specific measure used to quantify the performance of quality-related activities within an organization. Selecting the option that states it is used to quantify quality performance and improvement efforts correctly reflects the foundational purpose of quality metrics. These metrics provide a measurable framework that allows organizations to assess how effectively they are achieving their quality goals, whether in manufacturing, service delivery, or process management.

By utilizing quality metrics, organizations can track key performance indicators over time to identify trends, pinpoint areas needing improvement, and measure the impact of quality initiatives. This enables continuous improvement, as decisions can be based on solid data rather than subjective assessments.

While other options touch on important aspects of business operations—such as employee performance, pricing strategies, or customer satisfaction—they do not specifically highlight the primary role of quality metrics in monitoring and enhancing quality within processes and products.