What is commonly analyzed alongside defect rates in quality improvement initiatives?

In quality improvement initiatives, defect rates are often analyzed alongside customer complaints because both metrics provide valuable insights into the quality of products or services. Customer complaints can indicate recurring issues or specific aspects of the product that are not meeting consumer expectations, thus directly relating to defect rates. By examining these complaints alongside defect rates, organizations can identify patterns and root causes of quality issues, which can help prioritize areas for improvement. This correlation enables teams to understand not only how many defects occur but also why customers are dissatisfied, guiding effective quality enhancement strategies. Furthermore, addressing customer complaints can lead to more informed decisions that enhance overall product quality and customer satisfaction.