What is the primary objective of quality control charts?

The primary objective of quality control charts is to monitor and control process variations. Quality control charts are tools used in statistical quality control to visually represent data over time, displaying trends, shifts, or any unexpected variation within a process. By utilizing these charts, organizations can identify when a process is going out of control, allowing them to take corrective actions before producing defective products.

These charts specifically track key metrics relevant to the process and highlight when these metrics fall outside of predefined control limits, thereby facilitating continuous improvement. Ultimately, the effective use of quality control charts helps ensure that the processes remain stable and consistent, which is crucial for delivering high-quality products to customers.

The other options do not capture the central purpose of quality control charts; assessing customer dissatisfaction is related to understanding outcomes rather than monitoring process behavior, while analyzing employee performance metrics and reviewing financial stability pertain to different areas within an organization that don’t directly involve monitoring the quality of processes.