What is the role of management in quality control?

Management plays a crucial role in quality control by establishing quality policies and providing the necessary resources to implement those policies effectively. This involves setting the framework and guidelines that define quality standards within the organization. By clearly articulating these policies, management ensures that all team members understand what is expected in terms of quality and performance.

Additionally, management's role in providing resources means allocating the appropriate tools, technologies, and personnel required to meet quality objectives. This support is essential for fostering a culture of quality throughout the organization, empowering employees to take ownership of their roles in maintaining and improving quality.

While conducting customer surveys, performing manual inspections of products, and eliminating wasteful practices are all important activities related to quality control, they typically fall within the operational responsibilities of various teams rather than the strategic oversight role that management holds. Management sets the direction and supports the infrastructure that allows these operational activities to occur efficiently and effectively.